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When you book
We ask about the property, not just the party
The booking form asks three things most caterers do not: where you are staying, what your outdoor surface is, and whether there is a gate. Those three answers decide whether the evening starts on time, and every late start we have ever had traces back to one of them being missing.
If you are in a condo in Destin or Panama City Beach we will tell you at this point — not later — whether the building works, and what to ask your rental manager about a poolside pavilion. If you are on 30A we will tell you which surface at your address we would rather use.
Send a photo of your deck, courtyard or driveway with the enquiry. It answers more questions than a paragraph does.